Refund policy
Refund Policy
At Oversly, we prioritize your satisfaction and are committed to providing a seamless shopping experience. Please read our refund policy carefully to understand how we handle defective items, lost packages, and returns across all eligible countries we ship to.
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Defective or Damaged Products
If you receive a defective or damaged item, please contact us within 7 days of receiving your order. Include clear images of the product and a detailed description of the issue. Once we review and confirm the details, we will gladly send you a replacement or issue a full refund.
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Items Lost in Transit
By placing an order with us, you agree to our estimated shipping times. While most orders are delivered within the expected timeframes, external factors such as customs inspections, weather conditions, or shipping delays may occasionally cause disruptions.
If your order exceeds the estimated delivery time by 15-20 business days, please contact us.
We will investigate the delay and either send a replacement or issue a full refund.
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Returns
We do not accept returns for refunds. Our policy covers only defective or damaged items, or items lost in transit. This allows us to continue offering free or affordable shipping worldwide.
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Lost or Stolen Packages
Oversly is not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout. If this occurs:
1. We will verify the delivery details, including the address, delivery date, tracking information, and shipping carrier.
2. We will assist you in contacting the shipping carrier to investigate the matter further.
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Contact Us
If you have any questions or concerns regarding defective items, shipping delays, or lost packages, please reach out to us at overslystore@gmail.com. Our team is here to help resolve any issues promptly and ensure a positive shopping experience for you.